As much as we hate to admit to making mistakes, I am really proud of the response we received to this one. A little over a year ago we finished up a project that was really fun to work on and ended up featured in “Treasure Magazine”. The customer was awesome, the contractor and subcontractors were top notch, and the pictures at the end of the job were beautiful. But there was something wrong hiding under the surface.

We had received some bad advice to thin our paint with a product that turned out to be incompatible with what we were spraying. The issue was not apparent at first. The job looked great when we wrapped up, but within a year there were a few spots on the cabinets that showed wear from day to day cleaning. The customer did call back, but not for what you would think. They did not call back about the finish, but rather to get a bid on some additional work. While we were out there giving a bid the issue with the paint was spotted and we knew something was amiss. What happened next is the reason I will admit to making mistakes.